We hope that you are satisfied with the goods that you have bought from Loft 25®. We will always strive to solve any issues you may have. If you have changed your mind after we have dispatched your order, please note that Post & Packaging charges are NOT refundable.(Please check our T&Cs, section 7). We at Loft 25® understand that the size of a product matters, hence why all our product listings will have dimension images or writing in our description tab. All our product images are accurate regarding the colour, texture and setting. The description tab also illustrates the nature of the product itself.
Features of the product are exemplified in the images by showing examples of the product in use. This allows the customer to visually witness the intended use of the product. If the listing does not have images relating to the intended use then it will be detailed in the description tab.Product specifications on all listings are specified in the description tab, allowing the customer to understand what the product is and know what it can do. Customer queries are important to us, which is why we have a dedicated and experienced customer service team to answer any pending questions on the desired product. Im having an issue in placing order what do I do? We have a dedicated experiences customer service team which monitor the message ensuring fast response.
I have a question about a product, but I cannot find more information on it. Where can I find more information on the product? Generally, all our product information should be in the product listing.We do advise to go through the images and the description tab located below the image gallery as well. Is there any chance of getting it back into stock? We are glad that you chose us and we are happy to help. Our product is manufactured inhouse in the UK so in most cases the product is out of stock we can make more stock of that product.
What if the goods are damaged on arrival? We manufacture our own products with high mass production and liaise with distributors to deliver the goods at amazing prices. We manufacture our own products cutting out all additional and third-party costs, enabling us to operate on low overheads and passing the savings back to you. The terms and conditions relate only to a consumer of our products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
1.1 These Terms and conditions apply to all orders placed online. By placing an order with Loft 25® you are accepting to abide by these conditions. 1.2 If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with Loft 25®.1.3 Please note that these terms and conditions do not affect your statutory rights. 2.1 Our site is only intended for use by people resident in the United Kingdom (mainland only) and we do not accept orders from individuals resident elsewhere.
3.1 By placing an order through our site, you warrant that: 3.1.1 You are legally capable of entering into binding contracts; and 3.1.2 You are at least 18 years old; and 3.1.3 You are resident in the United Kingdom; and 3.1.4 You are accessing our site from the United Kingdom. 3.1.5 All orders are subject to acceptance.
All details supplied to Loft 25® must be true and accurate. 3.1.6 If there are any problems with your order we aim to contact you as soon as we can. 3.1.7 All Images displayed are indications of the product; some items may have small variations in ticking and colour, usually as a result of varied screen resolutions. 3.1.8 If you have difficulty placing an order, please contact our customer service team who will assist you. 3.2 Errors 3.2.1 In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made (please see section 3 for order contract information).3.2.2 Any errors that have been made in the description of our products will be rectified as soon as possible. 4.3 The total price payable, for all items ordered will be debited, from the account provided, at the time that the order is placed, once a contract has been made (see section 3 for order contract information). 4.4 We can only accept payments from U. 4.6 All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. 5.1 All products and services are subject to availability and may be withdrawn at any time. 5.3 Any items that are not in stock have a lead time. Where there are delays, we aim to notify you as soon as we are informed. 6.1 These are goods that are not stock items and are made to your specific requirements, e. Special sizes or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing as they are non returnable and non refundable (unless they are faulty). 7.1.2 Please check over your items to ensure that they look to be intact before signing for them. This includes checking all the parts. 7.1.3 Notifications of claims - If your goods are damaged when you receive the item please contact customer services within 24 hours who will be happy to rectify this problem as soon as possible. Please contact Customer Services within 24 hours. 7.1.5 Parts Please check all parts of the order for any deficiency in quantity or damage before assembling or arranging an assembly service.
We will not be responsible for any re-visit charges or wasted hours of the assembly service. We do not deliver to regions outside of UK. 7.1.7 Please ensure that your property is directly accessible to a vehicle.
7.1.8 Loft 25® cannot cover any losses arising from incomplete or damaged deliveries. 7.1.9 Orders may be split and delivered on different days or times due to the nature of the product and its supplies. 7.2 Deliveries - Days and Time 7.2.1 We use a carrier service for our National deliveries.
Loft 25® are unable to cover any loss of earnings etc. For these occasions but will do our best to get your goods to you as soon as possible.
7.2.2 All of the items are delivered by one man (unless a two-man service has been specified and paid for when required), to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property.If the driver agrees to help take the items inside it is solely at their discretion and at your own risk. 7.2.3 With larger items the driver may require some assistance to offload the items. 7.2.5 Saturday deliveries are available occasionally without any time slots. 8.1 PLEASE DO NOT DISPOSE OF YOUR EXISTING ITEMS UNTIL YOU HAVE RECEIVED YOUR ORDER FROM US. 8.2 Although at Loft 25® we always strive to deliver within the agreed dates and times, we do occasionally come up against problems that can make this impossible. Please be patient with us and we will do our very best to assist you. However there will be a charge for this (see section 9). 9.1 Amendments to date/addresses before the item has been dispatched from us - Free. If you require the goods to be left without a signature, Loft 25® will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customers permission, for the driver to take.
We do not recommend that your goods are left outside, due to threat of weather damage or theft. 11.1 If your item develops a fault we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1979.
We require images of the fault in order to assist you. If the manufacturing fault cannot be seen on the images or cannot be proven with images due to its nature, you should return the product to us at your cost.
We will examine it and if we find it to be faulty, we will send you replacement parts or a replacement product. If we find that the product is not faulty, it is your responsibility to collect it back. We must receive the product back within 15 days after you have informed us of your intention to return it.If these conditions are not met, we are not responsible for the return request. This policy does not affect your legal rights.
12.4 It is your responsibility to make sure that the product (including all boxes with parts, if applicable) will fit all stairs, passages, doors, etc. Until it reaches the room where you will keep it.
Also make sure there will be enough space for the (assembled) product to fit in that room. Check the dimensions on the product pages for more information. If the product doesn't fit, we are not responsible for any return requests and claims. Loft 25® cannot be held responsible for failed deliveries made outside of this time or losses/damage made by your carrier.12.8 Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements. We will then issue the most appropriate address. 12.11 Orders cancelled after Loft 25® has processed/dispatched the product, will be considered as a return. The item "Purple Water Proof 2 Seater Garden Hammock Swing Seat Canopy Cover & Cushion Set" is in sale since Saturday, February 14, 2015. This item is in the category "Garden & Patio\Garden & Patio Furniture\Garden Furniture Cushions & Pads". The seller is "loft_25_clearance" and is located in Birmingham. This item can be shipped to United Kingdom.